![]() ![]() ![]() Knows room locations, types of rooms available, and room rates.Ħ. Understands room status and room status tracking.ĥ. Thoroughly understands and adheres to proper credit, check-cashing, and cash-handling policies and procedures 4. Assists in pre-registration and blocking of rooms for reservations.ģ. Accommodates special requests whenever possible.a2. Knows the location and types of available rooms as well as the activities and services of the property.ġ. Presents options and alternatives to guests and offers assistance in making choices. Maintains guest room key storage, and maintains and supervises access to safe deposit boxes. Works closely with the housekeeping department in keeping room status reports up to date and coordinates requests for maintenance and repair work. Places guest and room information in the appropriate front desk racks, and communicates this information to the appropriate hotel personnel. Verifies the guest's method of payment and follows established credit-checking procedures. Helps guests complete registration cards and then assigns rooms accommodating special requests whenever possible. Determines a guest's reservation status and identifies how long the guest will stay. Represents the hotel to the guest throughout all stages of the guest's stay. ![]()
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